Welcome to Grabique.site! We value your satisfaction and aim to provide a smooth, transparent, and secure shopping experience. This Return Policy outlines the terms and conditions under which you may return products purchased from Grabique.site. We urge you to read it carefully before initiating a return or exchange.
1. Introduction
At Grabique.site, your satisfaction is our top priority. While we strive to ensure that every product delivered meets your expectations, we understand that sometimes things don’t go as planned. Whether it’s a defective item, incorrect product, or a simple change of mind, our Return Policy is here to guide you through a hassle-free return or exchange process.
This Return Policy applies to all purchases made through Grabique.site and is binding once you place an order on our platform. By completing a transaction, you agree to comply with the return terms outlined below.
2. General Return Conditions
2.1. Eligibility
Products are eligible for return or exchange under the following conditions:
- The item must be returned within 30 days of delivery.
- The item must be unused, unwashed, and in the same condition that you received it.
- It must be returned in its original packaging with all tags, accessories, manuals, and documentation intact.
- A valid proof of purchase (receipt or order confirmation email) must be provided.
- Some items may only be returned if they are defective or damaged upon delivery (see Section 5).
2.2. Non-Eligibility Criteria
Returns will not be accepted under the following circumstances:
- Items returned after the 30-day return window.
- Items that are used, worn, altered, or damaged due to customer misuse or negligence.
- Products missing original tags, packaging, or accessories.
- Any item explicitly marked “non-returnable” on the product page.
3. Categories of Returnable and Non-Returnable Products
3.1. Returnable Items
- Apparel (if unworn and unwashed)
- Footwear (with original tags and no signs of wear)
- Home décor and furnishings
- Electronics (if unopened or defective)
- Beauty and skincare products (if sealed and unused)
- Toys and games (in original packaging)
- Kitchen appliances and accessories (unused)
3.2. Non-Returnable Items
- Personalized or customized products
- Items marked as “final sale” or “non-returnable”
- Gift cards or downloadable software products
- Innerwear, swimwear, and lingerie (for hygiene reasons)
- Perishable goods (such as food or flowers)
- Digital products or online services once accessed or downloaded
4. Return Process
4.1. Step-by-Step Return Instructions
- Initiate Return Request:
- Go to [Return Center] on Grabique.site.
- Fill out the return form with your order ID, product details, reason for return, and preferred resolution (refund/replacement).
- Approval and Instructions:
- Once your return request is reviewed, we will notify you of its approval or rejection via email within 48 hours.
- If approved, you will receive instructions on how to send the product back to us.
- Shipping the Item:
- Carefully package the item with all components included.
- Use a trackable shipping service or consider purchasing shipping insurance.
- Receiving and Inspecting:
- Once we receive your returned item, we will inspect it and notify you of the status.
5. Damaged, Defective, or Incorrect Products
We take extra care during packaging and shipping. However, if you receive a product that is:
- Damaged during transit
- Defective (manufacturing fault)
- Not the item you ordered
Please notify us within 72 hours of delivery. Include photos or videos of the damaged or incorrect item, and we’ll expedite a replacement or refund.
Note: Failing to report within 72 hours may affect eligibility.
6. Refund Policy
6.1. Refund Modes
Once your return is received and inspected:
- If approved, your refund will be processed via the original payment method.
- Depending on your payment provider, it may take 5–10 business days for the refund to reflect.
6.2. Partial Refunds (if applicable)
We may approve partial refunds under the following circumstances:
- The item shows signs of use.
- The product is not returned in its original condition.
- Some accessories or components are missing.
- Return initiated beyond the eligible window, but approved under special consideration.
6.3. Refund Delays or Missing Refunds
If you haven’t received a refund yet:
- Recheck your bank account.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. Processing times may vary.
- If you’ve done all of this and still haven’t received your refund, please contact us at [support@grabique.site].
7. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange for the same product or size variant, follow these steps:
- Initiate an exchange request from your order page.
- Send the item back following the provided instructions.
- Once we receive and approve the item, your replacement will be dispatched within 2–3 business days.
8. Shipping Responsibility for Returns
8.1. Who Pays Return Shipping?
- If the return is due to our error (damaged, defective, wrong item): We will provide a free return shipping label.
- If the return is for personal reasons (change of mind, size issues, etc.): The customer is responsible for return shipping costs.
8.2. Address for Returns
Grabique.site Returns Department
[Your Return Address Here]
Email: support@grabique.site
Phone: [Your Customer Care Number]
9. Return Abuse & Policy Misuse
We monitor return activity for abuse. Excessive or suspicious return patterns may result in:
- Suspension of return privileges
- Cancellation of orders
- Account deactivation
- Refusal of service
Examples of abuse include but are not limited to:
- Frequent returns of worn items
- Claiming defective products repeatedly without justification
- Filing chargebacks while still using the product
10. International Returns
For customers outside [Your Country]:
- International return shipping costs must be borne by the customer.
- All customs, duties, and taxes are non-refundable.
- Ensure that the item is declared appropriately to avoid additional customs delays or charges.
11. Holiday Return Policy
During the holiday season (Nov 15 – Jan 5), we extend our return window to 45 days for eligible items. The rest of the policy terms remain unchanged.
12. Gifts and Gift Receipts
If the item was marked as a gift:
- You’ll receive a gift credit once the returned item is received.
- If the gift giver shipped it to themselves and gave it to you later, the refund will go to the original buyer.
13. Cancellations
13.1. Before Shipment
You may cancel your order before it ships by contacting us at [support@grabique.site]. Please include your order number. If cancellation is successful, a full refund will be issued.
13.2. After Shipment
Once an order has shipped, it cannot be canceled. You must wait for it to be delivered and then initiate a return request.
14. Dispute Resolution
If there is any dispute related to your return, refund, or exchange request:
- Our customer support team will attempt to resolve the issue promptly.
- If unresolved, you may escalate the matter via [Escalation Email / Contact Form].
- Grabique.site reserves the right to make the final decision in such matters.
15. Policy Updates and Modifications
We reserve the right to amend this Return Policy at any time without prior notice. Any changes will be updated on this page, and the revised policy will apply to all future transactions.
Last Updated: [Insert Latest Update Date]
16. Contact Us
Still have questions?
Feel free to reach out to our customer service team:
Email: support@grabique.site
Phone: [Insert Number]
Live Chat: Available Mon–Sat, 9 AM – 6 PM
Social: [Insert your social handles]
17. Summary for Quick Reference
| Return Condition | Time Limit | Refundable? | Return Shipping |
|---|---|---|---|
| Defective/Damaged Item | 72 hours | Yes | Covered by Grabique.site |
| Wrong Product Received | 72 hours | Yes | Covered by Grabique.site |
| Change of Mind | 30 days | Yes (if unused) | Customer Pays |
| Used/Worn Item | – | No | – |
| Gift Item | 30 days | Gift Card | Customer Pays |
18. Legal Disclaimer
This policy is governed by the laws of [Your Country/Region], and any disputes shall be subject to the jurisdiction of the courts of [Insert City/Country]. Grabique.site is not responsible for any third-party product or service that may impact your return process.